You may have never heard of a luggage concierge service before- we’re here to help! Here is a list of frequently asked questions; please don’t hesitate to contact us with additional questions!
Q: What are the basics of how this works?
A: It’s simple! We pick up your bags, store them safely in our private facility (if needed), and deliver them back to you at the time and place of your choosing. Easy, stress-free, and designed to fit your schedule!
Q: What is the difference between the packages?
A: It all depends on what you need! Here’s how we can make your trip smoother:
Aloha Arrival: Maximize your time on the island from the moment you land! Skip the hassle of cramming luggage into a tiny convertible, squeezing it into a taxi, or upgrading to a bigger car just for your bags. We’ll pick up your luggage from the airport and deliver it straight to your lodging—so you can start relaxing the moment you arrive.
Day to Play: Got time to kill between checkout and your flight? Instead of babysitting your bags in a rental car, drop them off with us! Whether you’re hitting the beach, hiking, or indulging in a spa day, your luggage will stay safe in our temperature-controlled private storage.
Big Kahuna: Traveling with a big group? Whether it’s a company retreat or a family reunion, we’ll keep all your bags organized. We offer pickup, storage, and scheduled delivery—so no one has to worry about lost luggage.
Q: What if I just leave my bags in the rental car for the day?
A: You can, but trust us locals on this one, the trail head and beach parking lots are not as safe as you think they are. We’d much rather give you the peace of mind you deserve. After all, there’s nothing worse than having to have the first or last day of your trip tarnished by having your bags stolen.
Q: Where will my bags be kept?
A: Your luggage will be safe and sound in our privately owned, climate-controlled facility. Our secure, locked storage ensures your belongings stay protected until you’re ready for them. We treat you like family—because when you trust us with your bags, you become part of our Ohana!